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Payment And Return Policy
The DB Entertainment family is committed to excellence, our motto is:
"Your satisfaction has been our success."
With over 20 years of experience we are dedicated to providing the public
with the best price, assortment and expertise on billiard fabric, billiard components, game tables, concession
equipment, nostalgic decor and beverage equipment.
The DB Entertainment team is courteous, friendly, and always has the customer in mind.
Join the DB Entertainment family for Service, Selection, and Satisfaction.
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FAQ's:
How soon can I expect my order to ship after it has been paid for?
All orders will be scheduled to ship within 24 to 48 hours after our verification
department confirms the validity of the payment information provided for credit card purchases; money orders;
and certified checks. There is a 21-day hold on all payments made by personal and/or business checks -
orders will be shipped after this time period has expired.
What shipping methods do you use, and can I upgrade my shipping?
We use UPS and FEDEX as our shipping source. Yes, shipping method can be upgraded
for an additional fee.
If I live in Wisconsin can I pick up from your retail location and do I have to
pay Wisconsin taxes?
Yes, customers can pick up merchandise from our retail location with at least 24
hours prior notification, so that we may prepare the order. Any pick up or shipping within Wisconsin are subject
to Wisconsin taxes.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express for credit cards; money
orders; personal and/or business checks.
Do you ship to alternate addresses?
Payment made by credit card - No, we only ship to the billing address if payment is made by credit card.
Payment made by personal and/or business check - we can ship to any location in the U.S. after our 21 day hold period.
Do you ship Internationally?
No, we do not ship internationally.
APO, FPO, and Canadian customers please call 1-866-762-0889 prior to purchasing.
What do I do if I think there is a problem with my shipment?
*****Please contact our customer service department through the link below;
have all of your information readily available, and they will work to resolve your issues.
Link to notify DB Entertainment with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
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PAYMENT
Acceptable forms of payment are: All major credit cards.
Money Orders, Certified Checks, Personal Checks and Business Checks. Checks must be received within 10 business
days after order is confirmed. All personal and/or business checks are
subject to 21-day hold for confirmation of payment.
For phone order using credit card payments call: 1-414-324-4721, during business hours
(see below for hours of operation).
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SHIPPING
We only ship to confirmed billing addresses (Credit Cards). No exceptions to this rule.
Wisconsin customers will be subject to 5.60% sales tax.
If you cannot abide by our Terms and Conditions please do not purchase! APO,
FPO, and Canadian customers must call 1-414-324-4721 prior to purchasing.
Sorry, NO International customers please.
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RETURN POLICY
In the unlikely event that you are not satisfied with a product purchased
from DB Entertainment and wish to return it for a refund, you may return it within ten (10) days of delivery
subject to the following return policy:
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The item(s) must be returned in all original manufacturers packaging (including
cartons, boxes, instruction manuals and blank warranty cards) and copy of customer sales invoice. All returns are
subject to a 25% restocking fee.
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All returns must be boxed and packed securely for shipping. Each box must be accompanied
with a return authorization (RA) number issued by DB Entertainment using the link to the form below.
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Please write the RA number issued to you by DB Entertainment, on two sides of the carton
being returned. All returns that do not have RA numbers on them will not be discarded.
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Exchanged items will be replaced within 10 days from the date the product is received by DB Entertainment.
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No refund or returns on any beverage or food related products.
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Shipping and insurance charges are not refundable.
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Please use the link below for all exchanges and to receive RA numbers.
Link to notify
DB Entertainment with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
Cancelled Orders Before Shipment Has Occurred
All product orders must be cancelled within twenty-four (24) hours from the time
the order is placed to receive a full refund. Orders that are not cancelled within the twenty-four (24) hour time
period are subject to a ten percent (10%) administration fee.
Cancelled Orders After Product Is Shipped
If an order is cancelled after it has already been shipped, and you decide that you no longer wish to purchase
the product, you may return it to DB Entertainment subject to a twenty five percent (25%) restocking fee.
Returned products must be unopened in their original packaging, including all product manuals and warranty cards.
DB Entertainment is not responsible for return shipping costs. In the event
you decide to return a product purchased from DB Entertainment, all shipping and insurance costs will be
borne entirely by the customer. Shipping charges on the original shipment to the customer are non-refundable.
Shipping charges are higher when they are shipped from the customer to the warehouse due to DB Entertainment
having subsidized the cost of shipping during initial purchase. All returns are to be shipped to 3700 East Elm
Road, Oak Creek, Wisconsin 53154.
Opened or Partially Assembled Products
All opened products are subject to twenty five percent (25%), repackaging and
quality control fee. All partially assembled products are subject to a thirty-five percent (35%) fee. If any
parts or manuals are missing or damaged they will be replaced and charged to the customer at cost of parts.
Custom Orders Custom ordered products cannot
be returned for a refund nor will any cancellation of a custom ordered product be honored after forty-eight
(48) hours of placing such order with DB Entertainment.
Damaged Or Missing Orders
If your order has any damaged or missing parts....or you have not received your order, you must go to the link
indicated below and file a report within 10 (ten) days of the shipment date.
Any and all damages must be reported using the link below. If this procedure
is not followed within ten days of the shipment date, DB Entertainment will not be held responsible. Upon
filling out the form at the link below, DB Entertainment will issue a claim number.
You must retain this
claim number for verification.
Link to notify DB Entertainment with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
CONTACT US
Our store hours: Central Time
Sunday-Thursday 9:00 am-10:00 pm
Friday 9:00 am-12:00 am
Saturday 9:00 am-12:00 am
Toll Free
1-414-324-4721
sales@dbec.us |
