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Payment And Return Policy
The DBEC LLC family is committed to excellence, our motto is:
"Your satisfaction has been our success."
With over 20 years of experience we are dedicated to providing the public
with the best price, assortment and expertise on billiard fabric, billiard components, game tables, concession
equipment, nostalgic decor and beverage equipment.
The DBEC LLC team is courteous, friendly, and always has the customer in mind.
Join the DBEC LLC family for Service, Selection, and Satisfaction.
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FAQ's:
How soon can I expect my order to ship after it has been paid for?
All orders will be scheduled to ship within 24 to 48 hours after our verification
department confirms the validity of the payment information provided for credit card purchases; money orders;
and certified checks. There is a 21-day hold on all payments made by personal and/or business checks -
orders will be shipped after this time period has expired.
What shipping methods do you use, and can I upgrade my shipping?
We use UPS and FEDEX as our shipping source. Yes, shipping method can be upgraded
for an additional fee.
If I live in Wisconsin can I pick up from your retail location and do I have to
pay Wisconsin taxes?
Yes, customers can pick up merchandise from our retail location with at least 24
hours prior notification, so that we may prepare the order. Any pick up or shipping within Wisconsin are subject
to Wisconsin taxes.
What forms of payment do you accept?
We accept American Express, Discover, Mastercard and Visa for credit cards; money
orders; personal and/or business checks.
Do you ship to alternate addresses?
Payment made by credit card - No, we only ship to the billing address
if payment is made by credit card.
Payment made by personal and/or business check - we can ship
to any location in the U.S. after our 21 day hold period.
Do you ship Internationally?
No, we do not ship internationally.
APO, FPO, and Canadian customers please call 1-414-255-4432 prior to purchasing.
What do I do if I think there is a problem with my shipment?
*****Please contact our customer service department through the link below;
have all of your information readily available, and they will work to resolve your issues.
Link to notify DBEC LLC with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
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PAYMENT
Acceptable forms of payment are: All major credit cards.
Money Orders, Certified Checks, Personal Checks and Business Checks. Checks must be received within 10 business
days after order is confirmed. All personal and/or business checks are subject to 21-day hold for confirmation
of payment.
For phone order using credit card payments call: 1-414-255-4432, during business hours
(see below for hours of operation).
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SHIPPING
We only ship to confirmed billing addresses (Credit Cards). No exceptions to this rule.
Wisconsin customers will be subject to 5.60% sales tax.
If you cannot abide by our Terms and Conditions please do not purchase! APO,
FPO, and Canadian customers must call 1-414-255-4432 prior to purchasing.
Sorry, NO International customers please.
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RETURN POLICY
In the unlikely event that you are not
satisfied with a product purchased from DBEC LLC and wish to return it for a refund, you may return it within ten
(10) days of delivery subject to the following return policy:
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The item(s) must be returned in all original manufacturers packaging (including
cartons, boxes, instruction manuals and blank warranty cards) and copy of customer sales invoice. All returns are
subject to a 25% restocking fee.
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All returns must be boxed and packed securely for shipping. Each box must be
accompanied with a return authorization (RA) number issued by DBEC LLC using the link to the form below.
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Please write the RA number issued to you by DBEC LLC, on two sides of the
carton being returned. All returns that do not have RA numbers on them will not be discarded.
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Exchanged items will be replaced within 10 days from the date the product
is received by DBEC LLC.
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No refund or returns on any beverage or food related products.
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Shipping and insurance charges are not refundable.
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Please use the link below for all exchanges and to receive RA numbers.
Link to notify DBEC LLC with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
Cancelled Orders Before Shipment Has Occurred
All product orders must be cancelled within twenty-four (24) hours from the time
the order is placed to receive a full refund. Orders that are not cancelled within the twenty-four (24) hour time
period are subject to a ten percent (10%) administration fee.
Cancelled Orders After Product Is Shipped
If an order is cancelled after it has already been shipped, and you decide
that you no longer wish to purchase the product, you may return it to DBEC LLC subject to a twenty five
percent (25%) restocking fee. Returned products must be unopened in their original packaging, including
all product manuals and warranty cards.
DBEC LLC is not responsible for return shipping costs. In the event you decide
to return a product purchased from DBEC LLC, all shipping and insurance costs will be borne entirely by the
customer. Shipping charges on the original shipment to the customer are non-refundable. Shipping charges are
higher when they are shipped from the customer to the warehouse due to DBEC LLC having subsidized the cost
of shipping during initial purchase. All returns are to be shipped to 3700 East Elm Road, Oak Creek, Wisconsin
53154-6618.
Opened or Partially Assembled Products
All opened products are subject to twenty five percent (25%), repackaging and
quality control fee. All partially assembled products are subject to a thirty-five percent (35%) fee. If any
parts or manuals are missing or damaged they will be replaced and charged to the customer at cost of parts.
Custom Orders
Custom ordered products cannot be returned for a refund nor will any cancellation
of a custom ordered product be honored after forty-eight (48) hours of placing such order with DBEC LLC.
Damaged Or Missing Orders
If your order has any damaged or missing parts....or you have not received your
order, you must go to the link indicated below and file a report within 10 (ten) days of the shipment date.
Any and all damages must be reported using the link below. If this procedure is
not followed within ten days of the shipment date, DBEC LLC will not be held responsible. Upon filling
out the form at the link below, DBEC LLC will issue a claim number.
You must retain this
claim number for verification.
Link to notify DBEC LLC with an issue regarding your order.
http://www.dbec.us/index_Damaged_Or_Missing_Orders.html
Privacy Policy
We respect your privacy! Any and all the information collected on this site will be
kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide
will be held with the utmost care and will not be used in ways that you have not consented to. If you have any
questions, please feel free to call or email us.
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CONTACT US
Our store hours: Central Time
Monday-Thursday
9:00 am-6:00 pm
Friday 9:00 am-4:00 pm
Saturday 9:00 am-12:00 pm
Phone
1-414-255-4432
customerservice@dbec.us |
